Thank you for choosing Pastel Kitten as your preferred clothing store. We strive to provide a clear and precise shipping policy to ensure a smooth and satisfactory shopping experience. Please carefully review the following information regarding our shipping procedures:
-
Product Origin and Currency:
- Our products are shipped from warehouses located in China.
- Kindly note that goods may be shipped separately if you place an order for multiple products. This is because different warehouses specialize in different types of goods.
- The currency used in our store is dollars.
-
International Shipping and Costs:
- We offer worldwide shipping, and the best part is, it's absolutely free!
-
Estimated Delivery Time:
- Order processing generally takes 1-10 business days before shipment.
- The typical delivery timeframe ranges from 2 to 4 weeks.
- However, please be aware that factors such as the distance between countries, slow postal services, and occasional shipping delays may result in delivery times of up to 2 months.
- The specific delivery duration depends on the nature of your purchase and your location.
- If your shipment exceeds the 1-month waiting period, please feel free to contact us at info@pastelkitten.com or email us for detailed shipping information.
-
Delayed Orders:
- While some parcels may arrive earlier than anticipated, certain shipments may experience delays. In certain cases, delivery to more isolated regions where our products are produced (China) may take longer.
- If your order has not arrived within 8 weeks from the date of ordering, we guarantee to assist you with reshipping your order or providing a refund.
-
Partial Shipments:
- As we ship from various locations within China using different carriers, it is possible that some items from your order may arrive earlier than others.
- If you have received only a portion of your ordered items, kindly email us with your name and order number to inquire about the status of the remaining items.
-
Customs Fees:
- Please note that any customs fees incurred after the items have been shipped are not our responsibility.
- By purchasing our products, you agree to our terms and acknowledge that one or more packages may incur customs fees upon arrival in your country. However, please be assured that this occurrence is very rare.
-
Timely Delivery for Special Occasions:
- If you intend to give our products as holiday presents or occasional gifts, we advise against purchasing them during the month of the planned holiday.
- Due to potential shipping uncertainties, there is a risk that the item may not arrive on time.
- Please understand that we cannot be held responsible for items that do not arrive before specified dates.
-
Out of Stock Items:
- In the rare event that a purchased item is no longer in stock, you will automatically receive a refund for the cost of the goods.
- Alternatively, you may choose another product from the same price category as a replacement.
We hope that this shipping policy provides clarity regarding our procedures and helps you make an informed decision. If you have any further questions or concerns, please do not hesitate to reach out to us. Your satisfaction is our utmost priority.