Return & Refund Policy

Thank you for shopping at Pastel Kitten. We want you to be completely satisfied with your purchase, and we have a 14-day return policy to ensure your peace of mind. Please read the following guidelines carefully before initiating a return.

  1. Eligibility:

    • You have 14 days from the date of receiving your item to request a return.
    • The item must be in the same condition as when you received it, unworn or unused, with all tags attached, and in its original packaging.
    • You must provide the receipt or proof of purchase.

  2. Return Process:

    • To start a return, please contact us at info@pastelkitten.com. We will assist you with the return process.
    • If your return is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send the package.
    • Please note that items sent back to us without prior authorization will not be accepted.
    • Kindly be aware that the average transit time for returned goods to reach our warehouse is typically between 3 to 4 weeks.

  3. Damaged, Defective, or Incorrect Items:

    • Upon receiving your order, please inspect it carefully.
    • If you notice any defects, damages, or if you receive the wrong item, please contact us immediately at info@pastelkitten.com.
    • We will evaluate the issue and work to resolve it promptly.

  4. Exceptions and Non-Returnable Items:

    • Some items are exempt from being returned, such as intimate or sanitary goods.
    • Intimates and hats are final sale items and cannot be returned due to hygiene reasons.
    • Certain health and personal care items are also non-returnable.

  5. Exchanges:

    • If you wish to exchange an item, the fastest way is to return the item you have according to our return process.
    • Once the return is accepted, you can make a separate purchase for the new item.

  6. Refunds:

    • After we receive and inspect your return, we will notify you regarding the approval of your refund.
    • If the refund is approved, it will be automatically processed to your original payment method.
    • Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.

If you have any further questions or concerns about our return policy, please don't hesitate to contact us at info@pastelkitten.com. We are here to assist you and ensure your shopping experience with us is enjoyable.